Murfreesboro · Rutherford County · Greater Nashville
The IT department your business is too small to hire
Most IT companies will not quote a business with four employees. Their minimum is ten users, their contract runs three years, and the person who answers your call has never seen your office. That is the gap I am built for.
Thirteen years in IT: five in small business and industrial automation — plant floors, controllers, the machines that cannot stop — then eight in healthcare supporting physicians across 200 remote sites under strict privacy rules. Your shop, office or job site is not harder than that.
Locally owned, licensed and insured in Murfreesboro. When you call, you get me.
What working with me looks like
- One named person who answers — not a ticket queue
- Flat monthly rate, quoted up front, no surprise invoices
- Problems caught by monitoring before your staff call
- Projects quoted flat and in writing before anything starts
- I take the time to explain any issues and how I will resolve them
Who this is for
Businesses with roughly one to fifteen people who have outgrown "my brother-in-law handles it" — and small professional offices that need the same standard of support a much larger firm takes for granted.
Storefront
Shops, salons, studios and restaurants
A handful of computers, a card terminal, Wi-Fi that customers and staff both depend on, and no tolerance for a register that will not talk to the network on a Saturday.
On the road
Contractors and trades
Laptops in trucks, quotes and photos that must not be lost, and an office computer that holds the only copy of everything. Backup and account security matter more here than anywhere.
Professional
Law, accounting, insurance and real estate offices
Client confidentiality, email that has to work, files that have to be findable years later, and a Microsoft 365 tenant nobody has ever properly administered.
Nonprofit
Churches and nonprofits
Volunteers on shared logins, donated hardware of wildly different ages, and almost certainly licensing you are paying retail for when you do not have to. See the nonprofit note below.
Home-based
Working from home, for real
A business run from a spare room is still a business. If customer records live on that computer, it needs business-grade backup and security — not the home menu.
Regulated
Medical and dental practices
HIPAA obligations, Business Associate Agreements and security risk assessments were my day job for eight years. Practices have their own plans and their own page — see the practice page.
Start here
Small Business IT Health Check
Nobody should sign a monthly agreement with someone who has not looked at their setup. About three hours on site, plus a written report you keep either way.
What I look at
- Every computer — what is aging out, what is unsupported, what is about to fail
- Your email and Microsoft 365 or Google Workspace — who has access to what, and whether multi-factor login is actually switched on
- Your backups — whether they exist, and whether anyone has ever restored from them
- Your network and Wi-Fi
- Your passwords and accounts, including the ones that still belong to a former employee
- What you are paying for and do not use
You get a written summary, your five biggest risks explained so they actually make sense, and roughly what each one costs to fix. You keep the document whether or not you hire me.
$495 flat
Credited back in full if you start a monthly plan within 60 days.
Quoted and agreed in writing before any work starts.
Not ready for that? A 30-minute conversation about what keeps breaking costs nothing and is often enough for me to tell you whether you have a problem worth paying to look at.
Monthly plans
One flat monthly price so IT is a budget line rather than a lottery. Your exact number comes after a short discovery call — I would rather price it right than price it fast.
Managed Lite
Watch and patch, with no monthly help desk. Good fit: a business with a handful of computers and a lot of people — a restaurant, a shop, a salon, a job site.
from$55/computer/month
Minimum 3 computers — $165/month
- Monitoring and alerting on every covered computer
- Windows and macOS security updates managed and verified
- Managed antivirus and ransomware protection, with a real security team watching alerts
- A short written health report every month
- Your plan rate on all work: $150/hour instead of $185
This is deliberately the cheapest thing I offer. A three-computer business still deserves working backups and machines that are not six months behind on security patches — it should not have to buy a help desk to get them. Managed Lite does not cover servers.
Get a quoteFoundation
The entry plan, handled remotely. Good fit: 4–8 people, everything in the cloud, no server.
from$115/person/month
Minimum $575/month
- Monitoring, security updates and patching on every computer
- Managed antivirus and ransomware protection
- Microsoft 365 administration and security setup — multi-factor login, phishing protection, sensible file-sharing rules
- Backup of your Microsoft 365 email and files
- Remote help desk for your staff, Monday–Friday 7:30 a.m.–5:00 p.m. Central
- A written technology review once a year — what is aging, what to budget for
Not included in Foundation: on-site visits (billed at your plan rate of $150/hour), servers, staff security training, compliance documentation and projects. Those live in the next tier up.
Get a quoteAdd-ons: on-premises server (Windows updates, backup and hardware health) $295/month each · additional location $350/month · additional Microsoft 365 tenant $150/month.
Onboarding: $75 per person, $400 minimum, one time at the start. It covers documenting your setup, deploying monitoring and security software, reviewing your Microsoft 365 and accounts, and getting your vendor contacts in one place. Waived on 24-month and 36-month agreements.
When you outgrow Foundation
More people, a server in the closet, staff who need training, or an insurer or client asking questions you cannot currently answer. These are the same plans my professional-office clients run on.
Essentials
Everything in the cloud, no server. Good fit: 6–10 people.
from$895/month
$145 per person / month
- Monitoring and updates on every computer
- Managed antivirus and ransomware protection
- Microsoft 365 administration and security setup
- Backup of your Microsoft 365 email and files
- Help desk for your staff during covered hours
- Quarterly check-in
Complete
With or without a server. Good fit: 8–20 people.
from$1,595/month
$175 per person / month
Everything in Essentials, plus:
- Server management — updates, backup, hardware health
- Backup with tested restores and a written recovery plan
- I deal with your software vendors — no more getting bounced between two companies
- Security awareness training with simulated phishing
- One on-site visit per month
- Technology and budget review twice a year
Complete + Compliance
Multiple locations or providers, or anyone facing an audit or a compliance obligation.
from$2,795/month
$205 per person / month
Everything in Complete, plus:
- Your written security program maintained: policies, staff training records, vendor agreement register, incident response plan
- A full security risk assessment every year, in the form an auditor expects
- Disaster recovery plan with an annual live test
- Quarterly planning and budget session
- Two on-site visits per month
- First position in the queue
Larger offices pay less per person. Teams of 13–20 and 21–30 each get a lower rate, so a 10-person office on Complete lands around $1,750/month and a 20-person office around $3,260/month. Servers, extra locations and vendor-managed specialty workstations are quoted as add-ons.
If you are a medical or dental practice, Complete + Compliance is built around HIPAA specifically — the written program, the annual Security Risk Assessment and the Business Associate Agreement. That version is described on the page for practices.
Not ready for a monthly plan?
Buy a block of hours or just pay by the hour. Either way you know the rate before you call.
Blocks of hours
- 5 hours$175 an hour, effective$875
- 10 hours$165 an hour, effective$1,650
- 20 hours$155 an hour, effective$3,100
Twelve months to use them. Business hours, Monday–Friday 7:30 a.m.–5:00 p.m. Non-refundable. Used in 30-minute increments after the first hour.
By the hour
- Monthly plan clients30-minute increments after the first hour$150/hr
- Everyone else — business hoursOne-hour minimum$185/hr
- After hours — before 7:30 a.m., after 5:00 p.m., or SaturdayTwo-hour minimum$275/hr
- Emergency, Sunday or holiday calloutTwo-hour minimum$350/hr
After-hours and emergency availability is best-effort. I am one person — I will tell you honestly and immediately whether I can be there, rather than leave you waiting.
Projects, at a fixed price
Quoted in writing before any work starts. If it turns out bigger than what we agreed, I stop and re-quote — I do not send a surprise invoice.
- New Business Starter KitDomain, Microsoft 365, email, security baseline, backup, and up to 3 computers set up and deployed$1,895
- Microsoft 365 setup for a new businessUp to 5 users, done properly the first time$895
- Microsoft 365 migrationFrom Google Workspace, GoDaddy or older emailfrom $1,450
- Security Cleanup for a Small OfficeMulti-factor login everywhere, admin accounts cleaned up, shared passwords eliminated, former employees' access removed, written summary$995
- Small Office Wi-Fi & Network Refresh$1,250 + equipment
- Backup setupEmail, files and computers, with a tested restore$850
- New computerSpecified, built, set up and delivered — $175 for plan clients$225 each
- Point-of-sale or back-office network stabilizationQuoted
- New office or new location build-outTypically $6,500–$15,000 in laborQuoted
Equipment is billed at my cost plus 12%, or you are welcome to buy it yourself — I will tell you exactly what to order either way. Build-outs exclude cabling and low-voltage work; I bring in a trusted local contractor and manage that part of the job.
Churches and nonprofits
10% off Foundation and Managed Lite on a 12-month agreement.
Also worth knowing before you spend anything: Microsoft offers substantially discounted and donated licensing to registered nonprofits and churches. Many organizations pay full retail for something they could be getting for a fraction of it. I will check your eligibility and help you apply whether or not you hire me — it is usually the single biggest saving available to you.
When I'm available, and what I promise
Covered hours are Monday to Friday, 7:30 a.m. to 5:00 p.m. Central — earlier than most IT companies, because your day starts before theirs does.
How fast I respond
- Business down, nobody can work 1 business hr
- System down or several people stuck 4 business hrs
- One person stuck, has a workaround Same day
- Requests, changes, new staff setup 2 business days
These are commitments to respond and to start work, not guarantees of a fix by a particular time. Some problems belong to a vendor, a carrier or a manufacturer. What I promise is that you hear from me inside the time above and that I stay on it.
The honest version
I am one person, not a call center. Evenings and Saturdays I answer when I can, and I will tell you straight away whether I can actually be there rather than leave you waiting. I do not promise overnight or Sunday coverage.
If you need genuine 24/7, you need a larger firm — and I will say so in our first conversation instead of selling you something I cannot deliver.
How we'd start
1. A free 30-minute conversation about what is working, what is not,
and what keeps breaking.
2. The $495 Health Check — a walkthrough and a written report,
credited back if you start a plan within 60 days.
3. A written recommendation: what is urgent, what can wait, what it costs.
If it is a fit, we start. One new client onboarded per month, so whoever is onboarding gets my full attention.
What's not included
I would rather be clear about this up front than surprise you later.
Your industry-specific software — and why that is good news
Point-of-sale, booking and scheduling systems, dispatch software, church management software, legal or accounting practice software, and medical practice-management, EHR and imaging systems: I do not service, support or integrate those. They stay with the vendor who built them and who you already pay to support them.
What I do is own everything around that software — the computers it runs on, the network and internet it depends on, the Microsoft 365 accounts your staff live in, the backups and the security controls. I coordinate with your vendor when the problem turns out to be on my side of the line, and I make sure nothing I do breaks them. When the vendor says "your IT needs to open a port" or "that workstation needs a driver," I am the person on the other end of that call, so your office manager stops being the go-between. Knowing exactly where that line sits is most of what eight years in a regulated environment taught me.
Cabling and low-voltage work
I do not pull wire. Network jacks, racks, conduit and low-voltage installation are a licensed trade — I bring in a trusted local contractor and manage the job for you, including on office build-outs.
Round-the-clock coverage
No 24/7, overnight or Sunday coverage. Evenings and Saturdays are best-effort and billed at the after-hours rate.
Projects, on a plan
The monthly plan keeps everything running. Anything that meaningfully changes your setup — a migration, a new server, a new location, an office move — is quoted separately, so you always know the cost before it starts.
What each plan leaves out
On-site visits on the Foundation plan, and the help desk on Managed Lite. Both are available and both are billed at your plan rate of $150/hour. That is what makes those plans cost what they cost.
Terms, briefly. Monthly plans and hour blocks are billed on the 1st, in advance, by bank transfer auto-pay. Projects are 50% at the start and the balance on completion; under $1,000, billed on completion. Invoices are Net 15 and work pauses at 15 days past due. Prepaid hours and monthly plans are reserved capacity and are non-refundable. Equipment is billed at cost plus 12% and carries manufacturer warranty only. Travel is included within about 40 minutes of Murfreesboro; beyond that, quoted. Monthly plans run a 12-month term, or month-to-month with onboarding paid in full and 30 days' notice. Prices are effective August 2026 and apply to new agreements.
Questions business owners ask
We only have four computers. Are we too small for you?
No. Managed Lite starts at three computers and $165 a month, and it exists precisely because a three-computer business still deserves working backups and machines that are not months behind on security patches.
Being small is the reason most IT firms will not return your call. It is not a reason I will not.
We already have someone who handles our IT. Why talk to you?
The $495 Health Check is a second set of eyes and you keep the report either way. If your current arrangement is working, you will get a document that says so, plus a list of the few things worth tightening.
If it is not working, you will find out from a written assessment rather than from a ransomware note.
Do you support our point-of-sale or booking software?
No — deliberately. That vendor knows their application far better than any general IT provider will, and you are already paying for their support. I own everything around it: computers, network, internet, Microsoft 365, backups and security.
In practice that makes your life easier. When the vendor says the problem is "your IT," I am the person who takes that call instead of you relaying messages between two companies.
Are we locked into a long contract?
Monthly plans run a 12-month term, or month-to-month with the onboarding paid in full and 30 days' notice either way. Longer 24- or 36-month agreements are available and waive the onboarding fee, but they are an option, not a requirement, and the term is agreed in writing before you sign anything.
Health Checks and projects are one-time work with no ongoing commitment attached.
What happens when a computer dies?
On a plan, I already know what is on it and what it does, so the replacement is specified, built and deployed at $175 (or $225 without a plan) plus the hardware at cost plus 12%. Your files come from the backup we have already tested.
Without a plan, the same work happens, it just takes longer because I am learning your setup while the clock runs.
Can you get us off GoDaddy's Microsoft 365?
Yes, and it is one of the more common wins. A GoDaddy-managed tenant usually means limited admin control, missing security features and support that cannot help with either. I move you to Microsoft directly without losing mail, files or a day of work — from a written runbook, in a scheduled evening or weekend window, with a rollback plan at every step. I did this migration on my own business first, deliberately, so you are not the test case.
Do you work with medical and dental practices?
Yes — that was my background for eight years, and practices have their own plans, their own compliance work and their own page. See IT for medical and dental practices, which covers HIPAA Security Risk Assessments and Business Associate Agreements.
Are you a real, licensed business?
Yes. PoeTential Enterprises LLC is a Tennessee limited liability company operating as PoeTential Technologies, licensed with Rutherford County and the City of Murfreesboro. Happy to provide documentation for your vendor file.
Let's look at your setup
Tell me a little about your business and I will get back to you the same business day. If it is faster to just call, please do — you will reach me, not a receptionist.
Call or text
Hours
Monday–Friday, 7:30 a.m.–5:00 p.m. Central
After-hours and scheduled weekend work by arrangement.
Based in
Murfreesboro, Tennessee 37129
Mobile service business — I come to your office.