Murfreesboro · Franklin · Brentwood · Smyrna · La Vergne · Christiana · Rockvale · Eagleville
Computer, Wi-Fi and printer help for your home
The laptop that takes four minutes to wake up. The Wi-Fi that dies in the back bedroom. The pop-ups you cannot get rid of. The new computer still in its box because setting it up looks like a whole afternoon.
Two numbers to know: $70 for a remote fix — if I can’t fix it, you don’t pay — and $149 for a visit that covers the first hour, credited toward the work. Everything else is a flat price you know before I begin.
One person, every time. Licensed and insured, based in Murfreesboro. Full price list below.
How this works
- You tell me what is going wrong, in your own words
- I tell you the flat price — before anything starts
- If it can be done remotely, I say so, and you pay less
- I fix it, then walk you through what happened so it makes sense
- 30-day guarantee: if that same problem comes back, I fix it again free
Two numbers to know
Everything starts with one of these. The rest of the price list is further down for anyone who wants it.
Most problems
Remote fix — $70
Up to 30 minutes over a secure connection while you sit at home. One link, you watch everything I do on your own screen, and you can end it any time.
- If I can’t fix it, you don’t pay
- Slow computers, pop-ups, lockouts, printers, most Wi-Fi and setup problems
- Usually the same day
$70 for the first 30 minutes.
$55 per extra 30 — I tell you before it runs long.
When it needs hands on the machine
At your house — $149
Covers the trip, the diagnosis and the first hour of work. No trip charge in Murfreesboro and the towns around it.
- Credited in full toward any flat-price job
- Most jobs have a flat price — see the list below
- 30-day guarantee on the fix
$149 for the visit and first hour, with no travel charge anywhere in my service area. Outside it, a travel charge may apply.
$75 per extra half hour. Rather bring it to me? Drop-off is $70.
What I fix
Find your problem. If it is not here, call anyway — it probably still is.
- Slow computer, freezing, or takes forever to startremote
- Pop-ups, fake warnings, viruses and scam softwareremote
- Can’t get into email, Microsoft, Apple or Google accountremote
- Printer won’t print, or only from one deviceremote
- Wi-Fi dropping, dead spots, slow streamingremote or visit
- New computer — set up, files and photos moved overremote or visit
- Backing up photos and files so they can’t be lostremote
- Windows needs a clean reinstallvisit
- Old computer or drive — get the data off itvisit
- Home office — monitors, dock, video calls that workvisit
- Mac or Windows, iPhone or Android — the everyday questionsremote
- Sit down and teach me — patient, at your pace, written notesvisit
- A scam call or email — did they get in, and what now?remote
- Smart home — doorbells, cameras, thermostats and locks working togethervisit · quoted
- Speakers, TV and streaming — indoor or outdoor, installed and set upvisit · quoted
- Ethernet run to where you need it — wall jacks, Wi-Fi access points, TVsvisit · quoted
- IP camera systems — wired cameras and a recorder you own, on your phonevisit · quoted
Smart-home, audio/video, IP camera and network cabling jobs are quoted per job — tell me what you want and where, and I will give you a number before any work starts. Not on the list: TV wall mounting, phone and tablet screen repair, game consoles, printer hardware repair, and clean-room data recovery — I will point you to the right person for those.
Common jobs, flat priceMost jobs land on one of these. If yours doesn’t, I quote it flat before I start.
Remote help
A slow computer, an email you cannot get into, a printer that will not print — I can usually fix those over a secure remote connection while you sit on your own sofa. It is cheaper than a visit, it is normally faster, and neither of us has to drive anywhere.
What "remote" actually means
You click one link I send you and approve the connection. You can watch everything I do on your own screen the entire time, and you can end it at any moment. Nothing stays running on your computer afterwards, and I never connect again without you letting me in that day.
If I look at it and it genuinely needs hands on the machine, I tell you and we book a visit — and you have not paid for the remote session.
Remote help — I connect, you stay home
- Quick FixOne problem, up to 30 minutes — email, password and account lockouts count. If I can’t fix it, you don’t pay$70
- Each extra 30 minutes in the same session$55
- Slow Computer Tune-UpCleanup, updates, startup items, and a written list of what I found$129
- Virus & Malware Cleanup$149
If a machine is bad enough that the safe answer is wiping and reinstalling Windows, that is the Windows Rebuild below — and I tell you before I start, not after.
At your house — flat price, one visit
No trip charge in Murfreesboro, Smyrna, La Vergne, Christiana, Rockvale, Lascassas, Walter Hill or Eagleville. Prices below are for the whole job, not per hour.
The visit
- On-Site VisitTrip, diagnosis and the first hour of work. Credited in full toward any flat-price job below; $75 per extra half hour after that. No travel charge$149
- Drop-off or meet-upRather bring it to me? I meet you at a public spot in Murfreesboro, diagnose it on my bench, and this is credited toward the repair. Battery, memory or drive swap $129 plus the part; Windows rebuild on the bench $199$70
Usually finished inside that hour, so the visit is the price: printer setup · Wi-Fi fix on one router · backup set up and a real file restored to prove it · email or account lockouts · one stubborn problem on one computer.
Bigger jobs, flat price
- New Computer SetupOut of the box to fully working — $169, or $249 with your files, photos, email and settings moved over from the old machine. Remote setup without transfer, $149$169 / $249
- Computer RescueTune-up or virus and malware cleanup, on site — and an honest answer about whether it is worth keeping$199
- Tech Coaching — 90 minutesYour questions, your pace, your computer or your phone. Built with parents and grandparents in mind — patient, unhurried, written notes you keep$199
- Windows RebuildWipe, reinstall clean, restore your files and programs$279
- Whole-Home Mesh Wi-FiUp to 3 units installed and tested, every device moved over. +$59 per extra unit. Equipment extra — I tell you exactly what to buy$299
- Home Office SetupMonitors, dock, printer, backup, and your video calls actually tested$299
- Data transfer or recovery attemptFrom an old computer, external drive, or a drive that is failing but still spinning. Quoted before anything starts; paid whether or not the data comes backfrom $179
On failed drives: if the drive is physically damaged it needs a clean-room lab, and I will tell you who to call — I tell you honestly which situation you have before you pay anything. I do not mount TVs on walls. Don’t see your problem? Call. Almost everything fits one of these, and if it doesn’t, I quote it flat before I start.
If it runs long
- On site, each extra 30 minutes after the first hour$75
- Remote, each extra 30 minutes$55
I tell you at the 45-minute mark if it is going long. I do not run the clock quietly.
Service area and after-hours (normal hours Mon–Fri, 7:30 a.m.–5:00 p.m.)
- Murfreesboro, Smyrna, La Vergne, Christiana, Rockvale, Lascassas, Walter Hill, EaglevilleNo travel charge
- Franklin, Brentwood and AntiochAlso Nolensville, Mt. Juliet, Lebanon, Spring Hill and ShelbyvilleNo travel charge
- Evenings after 5:00 p.m. and Saturdays, when I can+$75 / visit
- Same-day emergency+$125
- Outside the service areaAsk first — a travel charge may applyAsk
- Emergency after-hours callsNights, Sundays and holidays, when I can take themAdded fee — ask
Optional
Home Care Plan
Most people do not need this, and I would rather say so. Here is who does: anyone with two or more computers in the house who would rather not think about them again.
What you get
- You go to the front of the line when you call
- Windows and macOS updates and antivirus checked and kept current on up to 3 home computers
- A short written health report every three months — what is aging, what is full, what is at risk
- 10% off every price on this page, including the on-site visit rate
$69 / month
Or $690 a year — two months free.
Cancel any time with 30 days' notice.
How payment works
No surprises, no card numbers read out over the phone, and nothing to pay until the job is done.
Remote help
- You get the price first. I text or email the flat price before we start, and you say yes or no.
- I text two links: a secure payment link (you enter your card on my invoicing system’s page — I never see or store the number) and a one-time connection link. You watch everything I do and can end the session any time.
- Fixed? I charge the card while you’re still on the screen and email the receipt. Not fixed? You don’t pay for a Quick Fix — we talk about next steps instead.
At your house
- The visit is booked on a card through the same secure link. Cancel with 24 hours’ notice and it’s refunded in full.
- I diagnose and give you a written price before any work; the visit fee is credited toward the job. Parts and new equipment are paid before I order them — or buy them yourself and I’ll tell you exactly what to get.
- Pay when the work is finished — card or bank transfer from your phone. Receipt by email the same day.
What I will never do: ask for gift cards, wire transfers or payment apps to a “different account,” ask for your card number by phone or text, or ask to connect to your computer out of the blue. If anyone claiming to be tech support does any of that, hang up — and call me if you want a second opinion.
The terms, simply put
- 30-day guarantee: if the specific problem I fixed comes back within 30 days, I fix it again at no charge
- Flat prices cover the job described. If I open it up and find something different, I stop and re-quote. You will never get a surprise invoice from me
- Parts are at my cost plus 12%, paid before I order — payment details are in how payment works
- Data recovery attempts and diagnosis fees are non-refundable — you are paying for the work, not a guaranteed outcome
- Prices are effective August 2026 and may change
Who is actually coming to your house
Poe Bailey. One person, licensed, local — and probably overqualified for your printer.
doing IT for a radiology company — 200 remote sites and 60 radiologists, with strict patient-privacy rules the whole time
- The same person every time. No dispatcher, no rotating technician, no reading from a script.
- I explain what happened. In words you can repeat to someone else, so you are less stuck next time.
- I will tell you when it is not worth fixing. Sometimes the honest answer is that a nine-year-old laptop has done its time, and saying so costs me the job.
- No upselling. If you do not need the Home Care Plan, I will say you do not need the Home Care Plan.
- More about me is on the about section of the home page.
Questions people ask before they call
Do I have to bring my computer somewhere?
No. There is no shop and no drop-off counter. Either I connect remotely while you stay on your sofa, or I come to your house. Whichever is right for the problem, I will tell you which one it is when you call.
Is the remote connection safe?
Yes, and you stay in control of it. You approve the connection, you watch everything I do on your own screen, and you can end it at any second. Nothing is left running on your computer afterwards, and I cannot get back in later without you letting me in again that day.
I will never call you out of the blue asking for access. If someone phones claiming to be from Microsoft, Apple or "your computer company" and wants remote access, that is a scam — hang up and call me instead.
What if you can't fix it?
Then I tell you that, and I tell you what your options are — including the ones that do not involve paying me. The visit fee covers coming out, diagnosing the problem and the first hour, so that is still due, but it is credited in full against any flat-price job you decide to book on the same visit.
The one job I charge for regardless of outcome is a drive recovery attempt — from $149, quoted before you agree to it — and I say so up front.
Do you work on Macs?
Yes — Windows and macOS, plus iPhones, iPads, printers, routers, streaming boxes and smart-home gear. What I do not do is phone or tablet screen repair, game console repair, or printer hardware repair.
My mom needs help and gets flustered. Will you be patient?
Yes. The 90-minute Tech Coaching session exists for exactly this: her pace, her questions, her device, and written notes she can keep afterwards. Every question is a fair question, nobody gets rushed, and nobody takes the mouse away.
Scam awareness is usually the most valuable part of that session, and it is the part that saves the most money.
Do you do this for businesses too?
Yes, and it is a different menu with different prices — see IT for your business. If you work from home for someone else, or your home computer handles customer or patient records, that is business work and we should talk about it that way.
Tell me what's going on
Send this and I will get back to you the same business day. If it is faster to just call, please do — you will reach me, not a receptionist.
Call or text
Hours
Monday–Friday, 7:30 a.m.–5:00 p.m. Central
Evening and Saturday visits by arrangement, with a surcharge.
Emergency after-hours calls available for an added fee.
Based in
Murfreesboro, Tennessee 37129
Mobile service business — I come to you.